The Agent Elite platform
Six lanes. One platform.
Agent Elite records, scores and tracks everything your field team does. That data powers every lane of Ace Operations, and Chief Ace turns it into decisions.
See What Chief Ace Does With This DataHow it connects
What feeds each lane
Field recordings
Every conversation an agent records
ExecuteDevelop
AI call scoring
Scores and feedback on every call
DevelopExecute
Training vault
Assigned content and completion
Develop
Onboarding
Roster, invites and first-week milestones
Acquire
Hierarchy and permissions
Who leads whom, at every level
Lead
Activity tracking
Daily activity and engagement signals
RetainExecute
Licensing
Licenses, expirations and CE results
Comply
Field Recordings
Field Recordings
Powers
ExecuteDevelop
- +Record any field conversation (door-to-door, phone, Zoom)
- +Auto-transcription
- +Consent-aware recording (two-party state detection with popup)
- +Secure cloud storage
AI Call Scoring
AI Call Scoring
Powers
DevelopExecute
- +Every recording scored against your org's standards
- +Specific feedback on what to improve
- +Pattern recognition across all recordings
- +Scoring criteria customizable per org
Training Vault
Training Vault
Powers
Develop
- +Centralized content library for the org
- +Progress tracking per agent
- +Leader-controlled content delivery
- +Skill gap identification
Hierarchy and Permissions
Hierarchy and Permissions
Powers
Lead
- +Role-based access: Owner > Regional Director > Agency Director > General Agent > Supervising Agent > Agent
- +Each role sees only what's below them
- +Reporting filters automatically by hierarchy level
- +Privacy by design
Performance Reporting
Performance Reporting
Powers
ExecuteLeadRetain
- +Production dashboards filtered by role
- +Agent activity tracking
- +Goal progress visualization
- +Exportable data