Privacy Policy

1. Who We Are

Agent Elite is operated by Execution LLC. ("we," "us," or "our"). If you have questions about this policy, contact us at support@agentelite.app.

2. What Agent Elite Does

Agent Elite is a field coaching and leadership development platform for insurance sales organizations. It allows agents to record sales conversations (Walk In, Phone Call, and Enrollment types), receive AI-powered coaching analysis and score breakdowns, store training content in the Vault, and manage team and organizational structures. Leaders use the platform to track agent performance and identify candidates for leadership advancement.

3. Information We Collect

• +Account data: Email address and password when you create an account.
• +Audio recordings: Sales conversations you choose to record within the app.
• +Transcriptions: Text transcripts generated from your recordings via AI processing.
• +GPS location: Your location at the time a field recording is started, used to tag the recording context.
• +Subscription and payment information: Billing details collected and processed by Stripe. We do not store your full card number.
• +Organization membership data: Your role, team assignments, invite code usage, and performance scores within your organization.

4. How We Use Your Information

• +To provide, maintain, and improve the Agent Elite platform.
• +To transcribe your recordings and generate AI coaching scores and feedback.
• +To display your performance data to authorized leaders in your organization hierarchy.
• +To process subscription payments through Stripe.
• +To send account-related communications (confirmations, billing notices).

5. How We Store and Protect Your Data

Audio recordings are stored in Supabase Storage with authenticated access controls. Only you and authorized leaders within your organization can access your recordings.

All data is stored on infrastructure provided by Supabase, which uses industry-standard encryption at rest and in transit. Payment processing is handled entirely by Stripe. We do not store payment card data on our servers.

6. Third-Party AI Data Processors

To provide AI-powered coaching, we share your data with the following third-party data processors only after you provide explicit consent through the in-app Terms & Conditions screen. Nothing is transmitted to these services before consent.

• +OpenAI (San Francisco, CA): We send audio recordings to Whisper for transcription, transcripts for coaching and scoring, chat messages and coaching inputs for interactive analysis, roleplay dialogue, and text-to-speech requests. These services are processed under OpenAI's API data-usage policy and are not used to train models.
• +Google/Gemini (Mountain View, CA): We send audio recordings to Gemini for tonality, confidence, energy, and pacing analysis under Google Cloud API terms.

Both providers maintain security protections equal to or greater than those described in this policy. Neither retains personal data beyond the processing described above.

If you decline, recordings are saved locally but are not sent, transcribed, or analyzed. You can revoke your choice at any time from the Profile tab in the app.

7. Who Can See Your Data

Agent Elite uses a strict organizational hierarchy. Your recordings, scores, and performance data are visible to users who hold a higher-authority role than you within your organization (for example, your supervising agent or agency director). Users outside your organization cannot see your data.

We do not sell your personal data to third parties. We may share data with service providers (Supabase, OpenAI, Google, Stripe) only as required to operate the platform.

8. Location Data

When you start a field recording, the app may collect your GPS coordinates to tag the recording location. This data is stored alongside your recording and is visible to you and your organizational leaders. Location data is collected only during active recording sessions and is not tracked in the background.

9. Your Rights and Choices

You may delete your account at any time from the Profile tab in the Agent Elite app. Account deletion permanently removes all of your data, including recordings, transcriptions, scores, and personal information, from our systems. This action cannot be undone.

You may also contact us at support@agentelite.app to request access to your data, corrections, or deletion if you are unable to use the in-app deletion feature.

10. Children's Privacy

Agent Elite is intended for users who are 18 years of age or older. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately and we will delete the account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of Agent Elite after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

Questions about this Privacy Policy? Reach us at support@agentelite.app.